Terms of service

Thank you for choosing Virtual Magic Makers ("we", "us", "our") for your Disney Guided Tour experience. By using our services or accessing our website, you agree to comply with and be bound by the following terms and conditions. Effective Date: 10/10/2024.  

   

Booking and Requirements 

  • Theme Park Admission: Separate theme park admission and park reservations are required to enter a park and for all tours.  

  • Lightning Lanes: Purchase of Multi-Pass and Single-Pass Lightning Lanes is required and handled by your virtual tour guide.   

  • Attractions are subject to availability and may be restricted by capacity constraints at the time of booking.  

  • We are not responsible for attraction closures or scheduled/unscheduled refurbishments.  

  • We strongly recommend that you rope drop, meaning arriving at the parks before park opening.  

   

Comfort & Weather 

  • Tours operate rain or shine; please check the weather and bring appropriate gear.  

  • Our Disney Tours take place outdoors and involve walking. It is essential to wear appropriate attire and to have drinking water available at all times.  

Tour Duration 

  • All Disney Magic Maker Tours must be booked for a minimum duration of 6 continuous hours, but may extend according to each group’s needs.  

  • Park hopper tours must be booked for a minimum duration of 8 continuous hours, with the possibility to extend according to each group’s needs.  

  • We do not "pause the clock" for breaks under any circumstances, including dining reservations.  

GROUP SIZE

Virtual Tour Guide Capacity:  

  • Each virtual tour guide can accommodate up to 12 guests.  

  • Rates for virtual parties exceeding 12 guests are doubled and require two guides.  

Payments 

  • To secure your spot, a $250 nonrefundable deposit is required along with a credit card on file.  

  • The full amount of your virtual tour will only be charged day of tour.  

  • A processing fee of 4% applies to every transaction.  

Reservations 

  • To access our Reservation Form, click here or press any book now button on our website. Alternatively, you can contact us directly at experiences@virtualmagicmakers.com. Upon receiving your Reservation Form, a Magic Maker team member will guide you through the next steps to confirm your booking.  

  • Virtual Magic Maker Tours are popular and subject to availability. Reservations are required.  

Cancellation Policy 

We understand that plans can change. However, please be advised that cancellations made without at least 24 hours notice will incur a fee of $250. To accommodate your needs, rescheduling is accepted within 48 hours of your scheduled tour at no extra cost.  

Disclaimer 

By booking a tour with Virtual Magic Makers ("we", "us", "our"), you voluntarily assume all risks associated with participation in our tours. You release, waive, discharge, and hold harmless Virtual Magic Makers, its employees, guides, and affiliates from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, injury, or illness, including Covid-19, that may occur during or as a result of your participation in the tour.  

Right to Refuse Service  

We reserve the right to refuse service to any individual or group for any reason, including but not limited to inappropriate behavior, failure to comply with safety guidelines, or any actions that may disrupt the experience of other guests.  

Covid-19 Disclosure & Release 

By booking a tour with Virtual Magic Makers ("we", "us", "our"), you acknowledge and assume the inherent risk of exposure to Covid-19. You agree to comply with any health screening measures we implement and disclose any relevant health information. We will take reasonable precautions to mitigate the risk of Covid-19 transmission during the tour. You release My Virtual VIP Tour, its employees, guides, and affiliates from any liability related to COVID-19 exposure or infection arising from your participation in the tour.  

Changes to Terms 

We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.  

Contact Us 

If you have any questions or concerns regarding these terms and conditions, please contact us at experiences@virtualmagicmakers.com  

By booking a Disney Virtual Tour with us, you acknowledge that you have read, understood, and agreed to these terms and conditions